FAQ

Setting up your Heaps o Wins Casino account takes just a few minutes and requires basic information to get started. Click the "Sign Up" button on our homepage and fill out the registration form with your email address, choose a secure password, and provide your personal details including full name, date of birth, and address.You'll need to be at least 18 years old and located in a jurisdiction where online gambling is legal. During registration, make sure all information matches your government-issued ID exactly, as this will be verified later when you make your first withdrawal.After submitting your registration, check your email for a verification link. Click this link to activate your account and you'll be ready to make your first deposit. The entire process typically takes less than five minutes, and you can start playing immediately after your first deposit is processed.Remember to set up strong account security by choosing a unique password and enabling two-factor authentication if available. This protects your account and ensures your gaming experience remains secure.

New players at Heaps o Wins Casino can choose from several generous welcome offers designed to boost your starting bankroll. Our flagship welcome package offers up to $3000 in bonus cash spread across your first three deposits using code PLAY1000. This 100% match bonus gives you double your deposit amount up to the maximum limit.Alternatively, you can claim our 160% No Rules bonus with code HEAPSNEW160, which provides more bonus money with simplified terms. This bonus doesn't have the complex wagering requirements of traditional offers, making it easier to understand and use.For players who prefer free spins, we offer a 330% match bonus plus 50 free spins, or you can use code HEAPGEMS120 to get 120 free spins on Dragons Gems slot. The minimum deposit for most bonuses is $30, and you'll need to enter the bonus code at the cashier when making your deposit.All welcome bonuses are available once per player and must be claimed with your qualifying deposit. Make sure to read the specific terms for each offer, including game restrictions and maximum bet limits while playing with bonus funds.

Yes, Heaps o Wins Casino offers a $75 no deposit bonus for new players who want to try our games without risking their own money first. This bonus is automatically credited to qualifying new accounts and gives you real cash to play with right from the start.The no deposit bonus comes with a 40x wagering requirement, meaning you'll need to play through the bonus amount 40 times before you can withdraw any winnings. The maximum cashout from this bonus is $100, so any winnings above this amount will be removed when you request a withdrawal.To claim your no deposit bonus, simply complete the registration process and verify your account. The bonus should appear in your account balance within a few minutes. You can use this bonus on eligible slots and keno games to get a feel for our platform before making your first deposit.Keep in mind that no deposit bonuses are designed as a trial experience, so the wagering requirements are higher than deposit bonuses. However, they provide a risk-free way to explore our game selection and potentially walk away with real cash winnings.

Heaps o Wins Casino supports multiple payment methods to make deposits and withdrawals convenient for all players. You can fund your account using Visa, MasterCard, Discover, Bitcoin, Neosurf, wire transfers, or person-to-person transfers. Most deposits are processed instantly, so you can start playing immediately.For deposits, navigate to the cashier section, select your preferred payment method, and enter the amount you want to deposit. Minimum deposits are typically $30 for most bonuses, though some payment methods may have different limits. Bitcoin deposits often receive extra bonus percentages compared to traditional payment methods.Withdrawals use the same methods as deposits in most cases. Processing times vary by method, with Bitcoin typically being the fastest option. Before your first withdrawal, you'll need to complete account verification by submitting identification documents.We process withdrawal requests within 24-48 hours once your account is verified. The actual time to receive funds depends on your chosen method, with e-wallets and Bitcoin being fastest, while wire transfers may take several business days. There are no fees from our end for most withdrawal methods.

Wagering requirements determine how much you need to play through bonus money before you can withdraw winnings. At Heaps o Wins Casino, most deposit bonuses have 30x wagering requirements calculated on your deposit plus bonus amount (30x D+B).For example, if you deposit $100 and receive a $100 bonus, you'll have $200 in your account. With 30x wagering requirements, you'll need to place $6,000 in bets (30 x $200) before you can withdraw any winnings from the bonus.Different games contribute differently toward wagering requirements. Slots and keno games typically contribute 100% of each bet, while table games may contribute less or not count at all. Check the specific terms for each bonus to see which games are eligible.The maximum bet allowed while playing with bonus funds is usually $5 per spin or hand. Betting more than this amount may void your bonus and any associated winnings. Wagering requirements must be completed within the bonus validity period, which is typically 30 days from when you claim the bonus.

Absolutely! Heaps o Wins Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly through your device's web browser without requiring any app downloads.The mobile version includes all the same features as the desktop site, including account management, deposits, withdrawals, and customer support. You can claim bonuses, check your balance, and access your transaction history just as easily as on a computer.Our Real Time Gaming software is designed to work smoothly on both iOS and Android devices. Games load quickly and maintain high-quality graphics and sound even on smaller screens. The touch-screen interface makes it easy to spin slots, place bets, and navigate between games.Mobile players can access the same customer support options, including live chat and email support. Whether you're at home or on the go, your Heaps o Wins Casino experience remains consistent across all devices.

Heaps o Wins Casino features games exclusively from Real Time Gaming (RTG), one of the most established and trusted software providers in the online casino industry. RTG has been creating casino games since 1998 and is known for high-quality slots, table games, and specialty games.Our slot selection includes classic three-reel games, modern video slots with multiple paylines, and progressive jackpot games where prizes can reach life-changing amounts. Popular RTG titles include Achilles, Caesar's Empire, and Cash Bandits series, each offering unique themes and bonus features.Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker. We also offer specialty games like keno, bingo, and scratch cards for players looking for something different from traditional casino games.All games use certified random number generators to ensure fair play, and RTG software is regularly audited by independent testing agencies. The games are designed to work perfectly on both desktop and mobile devices, maintaining the same high quality and fairness across all platforms.

Yes, Heaps o Wins Casino operates under proper licensing and regulation to ensure a safe and fair gaming environment for all players. We maintain strict compliance with all applicable gaming laws and regulations in the jurisdictions where we operate.Our licensing ensures that we follow industry standards for player protection, including secure handling of personal and financial information, fair gaming practices, and responsible gambling measures. Regular audits verify that our games operate fairly and that player funds are properly segregated and protected.We use advanced encryption technology to protect all data transmitted between your device and our servers. This same level of security is used by major banks and financial institutions to protect sensitive information.Our commitment to responsible gambling includes tools to help players manage their gaming activity, such as deposit limits, session time limits, and self-exclusion options. We also provide resources and links to organizations that offer help for problem gambling.

Account verification, also known as Know Your Customer (KYC), is a standard security procedure required before your first withdrawal. This process helps protect both you and the casino from fraud and ensures compliance with anti-money laundering regulations.To verify your account, you'll need to provide copies of government-issued photo identification (driver's license or passport), proof of address (utility bill or bank statement dated within the last 90 days), and potentially a copy of the payment method used for deposits.Submit these documents through the secure upload feature in your account dashboard or send them via email to our support team. Make sure all documents are clear, legible, and show all four corners. Photos taken with a smartphone are acceptable as long as they meet these requirements.The verification process typically takes 24-48 hours once we receive all required documents. You'll receive an email confirmation when your account is fully verified. After verification, withdrawal requests are processed much faster, and you'll have full access to all account features.

Heaps o Wins Casino is committed to promoting responsible gambling and provides several tools to help you maintain control over your gaming activity. We believe that casino games should be entertaining, and we want to ensure your experience remains positive and within your means.You can set daily, weekly, or monthly deposit limits to control how much money you spend on our platform. These limits help prevent impulsive decisions and ensure you only gamble with money you can afford to lose. Once set, limits cannot be increased immediately and require a cooling-off period.Self-exclusion options are available for players who need a break from gambling. You can exclude yourself for periods ranging from 24 hours to permanently. During exclusion periods, you cannot access your account or receive promotional materials from us.We also provide links to professional organizations that offer support for problem gambling, including counseling services and additional self-help tools. If you're concerned about your gambling habits or those of someone you know, these resources provide confidential help and guidance.

Heaps o Wins Casino takes data security extremely seriously and employs multiple layers of protection to safeguard your personal and financial information. We use industry-standard SSL encryption technology to protect all data transmitted between your device and our servers.Your personal information is stored on secure servers with restricted access, and we never share your data with unauthorized third parties. Our privacy policy clearly outlines how we collect, use, and protect your information, and we comply with all applicable data protection regulations.Financial transactions are processed through secure payment gateways that meet the highest industry standards for security. Credit card information is never stored on our servers and is processed through PCI-compliant payment processors that specialize in secure financial transactions.We regularly update our security systems and conduct security audits to ensure we're using the latest protection methods. Our staff receives regular training on data protection and privacy best practices to maintain the highest standards of information security.

If you experience technical difficulties while playing at Heaps o Wins Casino, first try refreshing your browser or clearing your browser cache and cookies, as this resolves most loading problems. For mobile users, ensure you have a stable internet connection and that your device's browser is updated. If a specific game isn't loading, try accessing it from a different device or browser.If problems persist, our live chat feature is available directly through the website for immediate assistance. Our support agents can help troubleshoot technical issues, reset game sessions, or escalate more complex problems. For more detailed inquiries or when live chat isn't available, you can send an email to support@heapsowins.com. Email support typically responds within 24 hours. Before contacting support, check this FAQ section and our terms and conditions. When you do contact support, have your account information ready, including your username and any relevant details about your question or issue. Our support team is knowledgeable and here to ensure your experience is smooth and enjoyable.